Mrs. J (73 years old) from The Hague had lived in her apartment for decades, an apartment with a relatively small mortgage. The value of her apartment, like all real estate in the Netherlands, had increased considerably in value. Given the fact that Mrs. had a state pension and a small pension available, there was a need for some extra disposable money to update the apartment. After some research, SA advised to take out a new mortgage by means of refinancing. For this, the apartment had to be valued, find out which bank offered the most favorable conditions, take out the old mortgage, go to a notary to have the mortgage deed increased. All in all, many actions of which the lady later said that she had no one in her network to arrange it all. Ultimately, her new mortgage was arranged, her monthly payment increased by 30 euros and a one-off amount of 30,000 euros became available. Her apartment has now been completely renovated to her satisfaction and she is completely satisfied with this solution.